Visit Crystal Cove Care Center
(Updated 11/12/20)
At Crystal Cove Care Center, we believe that family and friends play a critical role in our residents’ emotional and physical well-being. But, because of the significant risk posed by COVID-19 and our obligation to follow federal, state, and county health guidelines—keeping you connected with your loved ones has never been more challenging.
To address this challenge, we’ve added new ways to meet such as video chats and window visits. And, we’re committed to facilitating more visitation options while keeping everyone’s safety and well-being our top priority.
OPEN Facility Virtual Tours
While we are currently unable to provide indoor tours, we encourage you to take a virtual tour, check out our online photo gallery, or call (949) 515-3930 to schedule an outdoor tour, video chat, or phone call with our admissions team. We’d love to get to know you better and introduce you to a few members of our team!
OPEN Video Visits & Phone Calls
Video visits and phone calls are a simple and convenient way to keep in touch! To schedule a FaceTime or Google video call, please call (949) 515-3930.
*Video visits may be subject to cancellation due to resident/staff availability or other unforeseen circumstances.
OPEN Window Visits
Window visits are a great way to connect with your loved one in person. For assistance coordinating a window visit, please call (949) 515-3930.
OPEN Outdoor Patio Visits
To schedule an outdoor visit, please call (949) 515-3930. For the safety of your loved ones and our team members, all visitors must adhere to the following guidance:
- Visitation will be limited to two guests at a time and 15 minutes per visit, per day
- Visitors will be screened with a questionnaire and temperature check before visitation.
- A team member must be present to monitor all visits and disinfect the visitation area between visits.
- Suspected or confirmed COVID-positive residents may not host visitation.
- Visitors and residents must wear facial coverings at all times and maintain good hand hygiene.
- Visitors must remain behind a barrier, at least six feet apart, with no resident physical contact, including handshaking, hugging, or touching of any kind.
- Visitation can occur when the regional Air Quality Index (AQI) is 100 or less (moderate).
*Outdoor visits may be subject to change or cancellation due to federal, state, or county policy changes, COVID-19 status changes, availability of resident/staff, weather conditions, and/or poor air quality.
OPEN Indoor Visits
Indoor visits are now available and can be scheduled by calling (949) 515-3930.
IMPORTANT: We strongly encourage all visitors to receive a COVID-19 test no more than 7 days prior to visiting. COVID-19 is highly contagious and can spread by carriers without symptoms. Testing is a critical line of defense in protecting our vulnerable residents and the team members who care for them.
In addition, visitors must adhere to the guidelines below:
- Visitation is limited to one guest at a time and 15 minutes per visit, per day.
- Visitors must remain socially distanced, at least six feet apart, with no physical contact, including handshaking, hugging, or touching of any kind.
- Visitors will be screened with a questionnaire and temperature check upon entry.
- Visitors must be 18 years of age or older and present identification with proof of their age.
- Suspected or confirmed COVID-positive residents may not host visitation.
- Visitors and residents must wear facial coverings at all times and maintain good hand hygiene.
- A team member must be present to escort visitors and ensure adherence to all infection control practices.
- Visitors should monitor for signs and symptoms of respiratory infection for at least 14 days after exiting the facility. If symptoms occur, visitors should self-isolate at home, contact their healthcare provider, and immediately notify the facility of the date they were in the facility, the individuals they were in contact with, and the locations within the facility they visited.
*Indoor visits may be subject to change or cancellation due to federal, state, or county policy changes, COVID-19 status changes, and/or availability of resident/staff.
OPEN Indoor Visits for Compassionate Care
Indoor visits for compassionate care situations, such as end of life, are available when pre-approved by administration. For more information or to request approval, please call (949) 515-3930.
Please note that all policies are subject to change and visits may be subject to cancellation due to rapidly changing governmental guidance, COVID-19 status changes, staff availability, weather conditions, poor air quality, or other unforeseen circumstances.
