Visit Crystal Cove Care Center

(Updated 2/14/22)

At Crystal Cove Care Center, we believe that family and friends play a critical role in our residents’ emotional and physical well-being. But, because of the significant risk posed by COVID-19 and our obligation to follow federal, state, and county health guidelines—keeping you connected with your loved ones has never been more challenging.

To address this challenge, we’ve added new ways to meet such as video chats and window visits. And, we’re committed to facilitating more visitation options while keeping everyone’s safety and well-being our top priority.

OPEN Facility Virtual Tours

While we are currently unable to provide indoor tours, we encourage you to take a virtual tour, check out our online photo gallery, or call (949) 515-3930 to schedule an outdoor tour, video chat, or phone call with our admissions team. We’d love to get to know you better and introduce you to a few members of our team!

OPEN Video Visits & Phone Calls

Video visits and phone calls are a simple and convenient way to keep in touch! To schedule a FaceTime or Google video call, please call (949) 515-3930.

*Video visits may be subject to cancellation due to resident/staff availability or other unforeseen circumstances.

OPEN Window Visits

Window visits are a great way to connect with your loved one in person. For assistance coordinating a window visit, please call (949) 515-3930.

OPEN Outdoor Patio Visits

Outdoor patio visits are available to all residents except those with suspected or confirmed COVID-19. For the safety of your loved ones and our team members, all visitors must adhere to the infection prevention guidelines below. By visiting on-site, you understand the risk of COVID-19 infection to you and the possibility of infecting others. To schedule an outdoor visit, please call (949) 515-3930.

• Visitors will be screened for fever, COVID-19 symptoms, and COVID-19 exposure risk.
• Visitors and residents must wear facial coverings and maintain good hand hygiene.
• Visitors must go directly to and from the designated visitation area.
• Visitors must follow social distancing guidelines and maintain at least 6 feet distance from those not in their household.
• Visits between fully vaccinated residents and fully vaccinated visitors may occur without face masks and include physical contact. Please provide proof of vaccination and check with staff prior to unmasking and physical contact.
• Visitation can occur when the regional Air Quality Index (AQI) is 100 or less (moderate).
• Visitors who are unable to adhere to COVID-19 infection prevention guidelines will not be permitted to visit or will be asked to leave.

*Outdoor patio visits may be subject to change or cancellation due to federal, state, or county policy changes, COVID-19 status changes, availability of resident/staff, weather conditions, and/or poor air quality.

OPEN Indoor Visits

Indoor visits are available to all residents except those with suspected or confirmed COVID-19. For the safety of your loved ones and our team members, all visitors must adhere to the infection prevention guidelines below. By visiting on-site, you understand the risk of COVID-19 infection to you and the possibility of infecting others. To schedule an indoor visit, call (949) 515-3930.

• Indoor visitors must provide proof of being fully vaccinated for COVID-19 or provide proof of a negative COVID-19 test within 24 hours of visitation for antigen tests or within 48 hours of visitation for PCR tests.
• Visitors will be screened for fever, COVID-19 symptoms, and COVID-19 exposure risk.
• Visitors and residents must wear facial coverings and maintain good hand hygiene.
• Visitors must go directly to and from the designated visitation area.
• Visitors must follow social distancing guidelines and maintain at least 6 feet distance from those not in their household.
• Visits between fully vaccinated residents and fully vaccinated visitors may occur without face masks and include physical contact while in the resident’s room as long as a roommate is not present. Please provide proof of vaccination and check with staff prior to unmasking and physical contact.
• Visitors who are unable to adhere to COVID-19 infection prevention guidelines will not be permitted to visit or will be asked to leave.

OPEN Indoor Visits for Compassionate Care

Indoor visits for compassionate care situations, such as end of life, are available when pre-approved by administration. For more information or to request approval, please call (949) 515-3930.

Please note that all policies are subject to change and visits may be subject to cancellation due to rapidly changing governmental guidance, COVID-19 status changes, staff availability, weather conditions, poor air quality, or other unforeseen circumstances.